Terms and Conditions

Effective Date: 05/01/2025
Welcome to AZ 1 Flooring. These Terms and Conditions (“Terms”) govern your use of our website located at az1flooring.com and any related services, content, or materials.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.

Use of Website

You agree to use this Website for lawful purposes only. You must not misuse our Website in any way that could damage our reputation or impair others’ use.

Products and Services

We specialize in the sale and installation of flooring materials. All details, descriptions, and prices of products listed on this Website are subject to change without notice. Services are offered based on availability and are subject to confirmation.

Sales Policy – No Returns, No Restocking

All flooring purchases are final.
We do not offer returns, exchanges, or restocking for any reason, including over-ordering, wrong selection, or change of mind. Please ensure all measurements and selections are accurate before placing an order.

Cancellation Policy

Order cancellations must be made within 24 hours of purchase and before processing begins. After this period, cancellations will not be accepted, and the order will be considered final and non-refundable.

No Warranty or Guarantee

We do not provide warranty or guarantee for any product or installation service. Any manufacturer’s warranty, if applicable, is the responsibility of the product manufacturer and not our company. Please inspect all materials upon delivery or installation.

Payment Terms

Full payment must be made in accordance with the terms provided at the time of sale. We reserve the right to cancel any unpaid orders or delay services until payment is confirmed.

Intellectual Property

All Website content, including images, text, graphics, and logos, is our property or the property of our licensors. You may not copy, use, or reproduce this content without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from your use of our Website or products, including installation or usage errors.

Third-Party Links

This Website may contain links to other websites. We are not responsible for the content, terms, or privacy policies of any third-party sites.

Changes to Terms

We may revise these Terms from time to time. All updates will be posted here. Continued use of the Website means you accept any changes.

Warranty Disclaimer

At AZ 1 Flooring, we are committed to providing high-quality flooring products sourced from reputable manufacturers. However, please note the following regarding product warranties:

Manufacturer Warranty Only

We do not provide or extend any warranty on flooring products sold through our website or in-store. Any warranty coverage is provided solely by the product manufacturer (e.g., Mohawk, MSI) and is subject to their specific terms and conditions.

All Sales Are Final

  • No returns or exchanges.
  • No restocking or buybacks.
  • All purchases are final and non-refundable, except for cancellations made within 24 hours of the order and before processing begins.

Claiming a Warranty

If you believe your product may qualify for a warranty claim:

  • Contact us at info@az1flooring.com with your proof of purchase, a description of the issue, and photos if possible.
  • We will help determine if your claim appears to fall within the manufacturer’s warranty coverage.
  • If appropriate, we will forward your claim to the product distributor or guide you to the manufacturer’s claim process.

Please note: We are not responsible for delays, denials, or decisions made by the manufacturer or distributor regarding warranty claims.

No Warranty on Installation or Labor

We do not warranty any installation work or labor, whether performed by our team or third-party contractors. Manufacturer warranties typically do not cover damage due to improper installation, moisture issues, or incorrect maintenance.

Customer Responsibility

It is the customer’s responsibility to:

  • Ensure proper installation per manufacturer guidelines
  • Maintain and clean flooring according to instructions
  • Keep all records of purchase and installation

For detailed warranty terms, please refer to the official documentation provided by the product manufacturer.

Contact Us

AZ 1 FLooring LLC
info@az1flooring.com